Ces organisations ont mis en œuvre avec succès Assistance PSA
Ici vous pouvez lire les expériences des organisations qui ont utilisé PSA pour améliorer leurs services. S’il vous plaît noter que les études de cas sont en anglais.
Excellence in education is at the core of both CPS’s vision and practice. To continue providing the highest‐quality service their clients have come to expect, CPS needed to find an internal management solution that was designed to put clients first. That solution was Assistance PSA for Microsoft Dynamics CRM. Max van der Mark (Information Manager) and Marinus Kamphorst (Project Manager) explain.
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Wavin Technology and Information (Wavin T&I) is the research and development branch of Wavin Group. Their advancements in the production of plastic pipe system solutions allows them to provide clean water and essential services to millions of people. Wavin T&I needed an internal management solution that could advance with them. Henk Olsman, Finance and Facility Manager, explains why Assistance PSA for Microsoft Dynamics CRM was the right choice.
“Our technical services team and customer set have grown
significantly in the last few years,” says Simon Holmes, Director
of Advent One. This expansion required a new solution that corresponded with the company’s own straightforward approach to business. Assistance PSA for Microsoft Dynamics CRM was the perfect fit.
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Sikich, a elite partner of Microsoft, is the largest independent Microsoft Dynamics GP Partner providing consulting services and the implementation of Dynamics GP and CRM primarily in the New England region. With their diverse range of clientele spread over a large geographic area, it was time to upgrade their internal management software to one that could meet the company’s needs: Assistance PSA for Microsoft Dynamics CRM
Bruisten Architecture Engineering Consultancy (Bruisten AEC) were long-time users of Assistance PSO and extremely happy with their choice of software. As the business developed and advanced, they felt it was time to move onto Assistance PSA for Microsoft Dynamics. Michel Bruisten, Director, explains why he is just as happy with their new choice.
CHR Solutions chose Assistance PSA, a true xRM solution developed in CRM, for Professional Services. One major goal for CHR Solutions was to replace 4 systems with one embedded solution on a single platform and in a familiar Microsoft user interface. The results: Lower costs and increased productivity.
Clients First Business Solutions focuses on their customers above all else. “We are always looking for ways to improve the service to our customers so they receive the best possible result and are completely satisfied,” says Dave Howe, Managing Director. “At the same time, it is important that we accomplish this in a way that is efficient internally, allows us and our customers to review and analyze the data, and finally will end up in our back office accounting system for financial reporting purposes.” Assistance Software PSA for Microsoft Dynamics CRM was the comprehensive solution for both Clients First and those who rely on their expertise.
Customer Dynamics has always paid close attention to what their clients have to tell them. A thriving business has been their reward, along with an unexpected, yet appreciated, bonus. “We were actually introduced to Assistance PSA through our customers,” says Deborah Deragon, Office Manager and Project Coordinator. “We looked a bit closer and found it really had the features we needed.”
De Jong & Partners is a niche legal firm specializing in ICT law and employment law. Founding partners Wanda Schaufele – de Jong and Dirk de Jong both have over twenty years of experience in their respective fields. They pride themselves on providing a professional and efficient service with a personal touch.
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Fine Solutions, a highly respected Microsoft Gold Certified Partner for the complete Dynamics Suite (GP/AX) and CRM, has recently migrated to Assistance PSA for Microsoft Dynamics CRM. In this Case Study, Scott Colson (Vice President, Professional Services) explains the reasons why Assistance PSA is, for Fine Solutions, the best choice for their organisation.
Gestisoft is a leading solution provider renowned for delivering the right business solution to organisations and to put management teams in control. Claude Rose, President of Gestisoft, explains why they have changed to Assistance PSA internally and what makes PSA the recommended solution for their clients within the professional services industry.
IECL (Institute of Executive Coaching and Leadership) specializes in
high‐quality executive coaching and leadership training for all
levels of business and government. They needed an internal management solution that did the same.
Ledgeview Partners is a young and fast‐growing company that
exclusively sells and implements Microsoft Dynamics CRM. With this rapid growth came the need for a management solution that would grow with them: Assistance PSA for Microsoft Dynamics CRM.
Since 1993 Assistance Software has delivered productivity solutions for Professional Service Organizations (PSO), and provides the best solution, because of its easy-to-use interface and its complete integration with Microsoft software like Dynamics AX and CRM, and SharePoint. In 2007, Assistance was looking for highly qualified partners to expand their market internationally. Their search led them to Microsoft Dynamics specialist Qurius, who had identified the market opportunity and was looking for the best software solution for service based organizations, like consultancy firms.
From pavilions to schools to bridges, Konstruktieburo Snetselaar is capable of simultaneously undertaking a variety of projects. They needed an internal management solution that could handle the diversity of the data flow. Hendri Snetselaar, Director, explains why his firm chose Assistance PSA for Microsoft Dynamics CRM.
By focusing only on the essentials, Zero2Ten can provide
their clients with a speedy and efficient service that
allows them to go live as soon as possible. With over five hundred customers and counting, Zero2Ten needed a new solution that could keep up with their rapid growth. The only one that fit the bill was Assistance PSA for Microsoft Dynamics CRM.